For more than a year, a woman in San Jose, California, found herself buried in Amazon packages she never ordered. The situation became so extreme that her driveway turned into a towering wall of cardboard boxes. The parcels, mostly filled with faux leather car seat covers, arrived without explanation and piled up so high that she could no longer park her car or easily bring her elderly mother to the front door. Despite filing multiple complaints, Amazon offered little help for months. Eventually, it was revealed that a rogue Chinese seller had listed her home as its return address, triggering a nightmare of never-ending deliveries.
Amazon’s return loophole turns a home into a dumping ground
According to the NY post, the flood of packages was traced back to a China-based Amazon seller named Liusandedian, which sells cheap car seat covers often returned by dissatisfied customers. Instead of following Amazon’s return policy, the seller listed the woman’s San Jose address as its US return location. Under Amazon’s rules, international sellers must either provide a valid US return address, offer a prepaid shipping label, or issue a refund without needing the item back. By misusing her address, Liusandedian bypassed those obligations and flooded her property with junk products. Kay, the recipient, said she refused hundreds of packages, yet many still made it through. When she asked Amazon for help, they initially suggested she donate or dispose of the items herself, offering her just a $100 gift card for the inconvenience.
Amazon takes action after media spotlight
Despite raising the issue through at least six complaint tickets, Kay said Amazon failed to provide a lasting solution. It wasn’t until ABC7 covered the story that the company took meaningful action. On July 9, Amazon finally sent workers to retrieve the packages and apologized for the ordeal. The company said it was unaware of the full extent of the issue and is now working directly with her to prevent further deliveries. Amazon also claims it is reviewing its seller policies to avoid similar misuse in the future. While the cleanup has started, Kay’s experience has exposed a worrying vulnerability in Amazon’s return process, highlighting how individuals can become collateral damage in global e-commerce schemes.
Amazon’s return loophole turns a home into a dumping ground
According to the NY post, the flood of packages was traced back to a China-based Amazon seller named Liusandedian, which sells cheap car seat covers often returned by dissatisfied customers. Instead of following Amazon’s return policy, the seller listed the woman’s San Jose address as its US return location. Under Amazon’s rules, international sellers must either provide a valid US return address, offer a prepaid shipping label, or issue a refund without needing the item back. By misusing her address, Liusandedian bypassed those obligations and flooded her property with junk products. Kay, the recipient, said she refused hundreds of packages, yet many still made it through. When she asked Amazon for help, they initially suggested she donate or dispose of the items herself, offering her just a $100 gift card for the inconvenience.
Amazon takes action after media spotlight
Despite raising the issue through at least six complaint tickets, Kay said Amazon failed to provide a lasting solution. It wasn’t until ABC7 covered the story that the company took meaningful action. On July 9, Amazon finally sent workers to retrieve the packages and apologized for the ordeal. The company said it was unaware of the full extent of the issue and is now working directly with her to prevent further deliveries. Amazon also claims it is reviewing its seller policies to avoid similar misuse in the future. While the cleanup has started, Kay’s experience has exposed a worrying vulnerability in Amazon’s return process, highlighting how individuals can become collateral damage in global e-commerce schemes.
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